I build AI automation that works beyond the happy path.
Reliable systems designed for real conversations, edge cases, and the workflows businesses rely on every day.
4 Years
Automation Experience
Production Systems
Built for Reliability
Open to Work
Freelance & Contract
- Incoming Lead
- Intent Detection
- Qualified?
- Schedule Meeting
- CRM Updated
- Slack Notification
I spent four years helping businesses solve automation problems before I started building automation systems myself.
Working in SaaS support gave me firsthand experience with the issues that slow teams down, from broken integrations and API errors to unreliable workflows. I helped hundreds of customers get tools like Zapier and Microsoft Power Automate working the way they should while partnering with engineering teams to solve the real problem, not just the symptom.
Today, I use that experience to build automation systems that are reliable, practical, and designed around how businesses actually work.
The tools behind every system
Every project is different, so I choose the tools that best fit your workflow, budget, and goals. The focus is on building reliable systems that are easy to maintain.
Automation
- n8n
- Make.com
- Zapier
- Activepieces
- Power Automate
- GoHighLevel
AI
- OpenAI
- Gemini
- Claude
- Groq
- AI Agents
- Prompt Engineering
- RAG (Retrieval-Augmented Generation)
Business Apps
- Airtable
- Jotform
- Slack
- Notion
- Google Workspace
- Calendly
- HubSpot
- Shopify
- Stripe
Automation Expertise
- Workflow Automation
- AI Workflow Design
- API Integration
- Webhook Implementation
- Business Process Analysis
- Technical Troubleshooting
- Documentation & Handover
Solutions I Build
Practical systems that save time, reduce busywork, and fit the way your business already works.
AI Systems & Workflow Automation
Build reliable AI systems that automate repetitive work while keeping your team in control.
Sales Funnels & Lead Systems
Landing pages, lead capture, follow-up, and CRM workflows built to move prospects through your pipeline.
Client Experience Automation
Simplify onboarding with forms, scheduling, contracts, approvals, and client communication that runs itself.
Business Process Automation
Remove repetitive tasks by connecting the tools your team already use into one reliable workflow.
AI Integrations & Custom Solutions
Connect AI, APIs, and your existing software to build solutions tailored to how your business works.
AI Agents & Knowledge Systems
Build AI assistants that answer questions, search company knowledge, and help your team work faster.
Not sure which one you need?
Describe the bottleneck and I'll tell you →Real systems solving real business problems
Every project began with a process that wasn't working. These are the systems built to fix it.
More Projects Coming
I'm currently documenting more client work and personal builds. Additional case studies covering AI agents, business automation, funnels, and internal tools will be added soon.
Seven years of solving real operational challenges
Working with production systems has taught me how to identify issues, understand what's causing them, and collaborate with teams to build lasting solutions.
- Nov 2021 – Jul 2026
Technical Support Specialist
Jotform (Remote)Nov 2021 – Jul 2026
Resolved 200–300+ tickets daily involving forms, workflows, integrations, and automation. Diagnosed complex SaaS issues involving APIs, webhooks, and third-party integrations. Helped customers implement automation workflows using Zapier and Power Automate. Earned Top Agent recognition for consecutive months with a 90%+ CSAT score.
- May 2021 – Sep 2021
Onboarding Specialist
NEXT MusicMay 2021 – Sep 2021
Guided creators through account setup and streaming configuration, troubleshooting technical issues to ensure smooth onboarding.
- Sep 2019 – Dec 2020
Billing Specialist
VXI PhilippinesSep 2019 – Dec 2020
Resolved billing and account issues for a major U.S. telecom provider, consistently exceeding CSAT and resolution-time KPIs.
- Sep 2017 – May 2019
Customer Service Representative
Sutherland (Amazon)Sep 2017 – May 2019
Handled high-volume customer support across phone, chat, and email for order, delivery, and account issues.
A simple process that keeps projects on track
Every business works differently, but the process stays the same. First, understand how your business operates. Then build an automation that's reliable, easy to maintain, and designed to grow with you.
Discover
Understand your business before building anything.
Learn how your current workflow operates, identify bottlenecks, and uncover opportunities where automation can save time without disrupting the way your team works.
Design
Plan the right solution.
Turn your requirements into a clear automation plan, define the business rules, and map how every system connects before development begins.
Build & Test
Test with real-world scenarios.
Build the automation, connect your tools, test real business cases, and refine everything until it's dependable in day-to-day use.
Launch & Handover
Deploy with confidence.
Launch the solution with complete documentation, a walkthrough, and guidance so your team can confidently manage it long after delivery.
You'll stay involved throughout the project with regular updates and opportunities for feedback before anything goes live.
Start with the right-sized project
Every business is different. These are common starting points to help estimate scope before we tailor a solution to your needs.
Automation Fix
Automate one repetitive task and eliminate manual work.
Starting at
$100.00
- Automatically send new leads to your CRM or spreadsheet
- Instantly send welcome emails or notifications
- Includes setup, testing, and deployment
Workflow Automation
Connect multiple tools into one reliable workflow.
Starting at
$500.00
- Multi-step workflows with conditional logic
- CRM updates, notifications, and follow-ups
- Includes testing and documentation
Business Automation System
Build an end-to-end automation system for your business.
Starting at
$1,000.00
- Lead capture, CRM, follow-ups, and scheduling
- Connected workflows across your business tools
- Includes documentation and handoff
Reach out for a quote based on your specific needs — every business's setup is a little different.
The questions I usually get first
Tell me what's slowing your team down
No lead magnet, no funnel. Tell me what's eating up your time and I'll give you an honest answer on whether automation's worth it, plus roughly what it'd take.
Prefer to talk it through?
We'll spend twenty minutes going over how your team works now, and I'll tell you honestly whether automation's worth pursuing.
Rates & availability
Open to hourly, part-time, full-time, and one-off project work. Currently taking new clients and can usually start within a few days of the first conversation. Every project starts with a short conversation before any work begins.
Direct
- Emailharvey.nicdao@gmail.com
- LinkedInlinkedin.com/in/harvey-nicdao
- LocationMabalacat City, Philippines · Remote-ready